FAQs

IS AUGUST HALL AN ALL AGES VENUE?

Most shows at August Hall are all ages with the occasional age restriction., Please check each show’s event description for specified age restrictions. If a show has an age restriction it will be clearly marked on the event page. * NOTE: Babes in arms are not permitted – all children must be able to walk themselves through the door. 

IF A SHOW IS 18+ OR 21+ WHAT FORM OF ID DO I NEED TO BRING?

Acceptable forms of ID are:

• A valid and current (not expired) driver’s license.

• A valid and current (not expired) state identification card. 

• A military identification card.

• United States and Foreign Passports.

Unacceptable forms of ID are:

• Valid identification cards that are expired, borrowed, stolen, forged or counterfeit.

• United States immigration identification cards.

• Birth certificates.

• School or work identification cards.

• Interim or temporary drivers license. 

• Swap-Meet type identification cards. 

• Social Security cards.

• Check Cashing cards.

IS THERE A SMOKING SECTION? 

Anyone over the age of21 with a valid/current ID can step outside of the venue to smoke. Re-entry will not be permitted for anyone under 21. 

DOES MY CHILD NEED A TICKET? 

Anyone attending the concert needs to have their own ticket regardless of age. August Hall discourages anyone under the age of four from attending with the exception of events specifically tailored toward children. *Note: Strollers and baby carriers are strictly prohibited. 

DOES AUGUST HALL OFFER SEATING? 

August Hall is a general admission venue with limited seating. for shows that are listed as partially seated, seats are available on a first come first serve basis.

 

ARE THERE ATMS AVAILABLE? DO YOU ACCEPT CREDIT CARDS? 

Yes, ATMs are available throughout the venue.

We also accept all major credit cards.

DO YOU HAVE A COAT CHECK?

Yes coat check is available for every show. Coats are $2 each, bags are $5 each. Coat Check is cash only.

DOES AUGUST HALL HAVE A DRESS CODE? 

We respectfully ask that shirts, pants (or shorts) and shoes are worn at August Hall.

 

ARE YOU HANDICAP ACCESSIBLE? 

Yes, August Hall is handicap accessible. Please e-mail BOXOFFICE@AUGUSTHALLSF.COM with your full name and the show you are attending for accommodations and more information.

CAN I TAKE PHOTOS AND VIDEOS? 

Yes. Non-professional cameras are allowed in August Hall as long as the performer / management has not specified otherwise (check our website / your order confirmation for details).

For press / photo coverage inquiries, please reach out to the performer / management directly.

 

 

I LOST SOMETHING! DO YOU HAVE LOST & FOUND? 

Please e-mail BOXOFFICE@AUGUSTHALLSF.COM if you lost something during an event or concert. 

DOES AUGUST HALL OFFER FOOD AND DRINKS? 

Yes, food and drink are available for purchase at the venue.

CAN I BRING A REUSABLE WATER BOTTLE OR HYDRATION PACK TO THE EVENT? 

As long as the water bottle or hydration pack is empty upon arrival, August Hall encourages reusable containers to reduce waste.

IS IT OK TO BRING A PURSE OR BAG WITH ME? 

Small to medium sized personal bags, purses, and backpacks are permitted into the venue. If a bag or backpack is too big, you may be asked by security to check your item in Coat Check for the comfort of other attendees.

IS THERE ANYTHING I CAN’T BRING TO THE CONCERT? 

• Illegal substances.

• Weapons of any kind.

• Outside food and beverages.

• Professional photography or audio recording equipment.

• Gum

• Sparklers / fireworks

• Hula hoops

• Laser pointers

• Poi lights

• Selfie sticks

• Tablets, and iPads (Laptops at your own risk).

• Glass bottles and containers

• Large banners or posters

• Balloons

• Paint pens / markers.

• Skateboards, scooters, bikes.

• Recreational motorized vehicles.

• Strollers / baby carriers.

• Pets (service animals exempt).

• Drones

• Coolers

• Umbrellas

• Stickers

• Glitter

August Hall reserves the right to prohibit any additional items that may not be listed above.

 

 

WHERE CAN I PURCHASE TICKETS TO AUGUST HALL? 

Tickets are available online or at our Box Office located at 420 Mason St. The Box Office is open on all show nights 60 minutes prior to doors and remains open for the majority of the show.

CAN I BUY TICKETS IN PERSON? 

If the show has not sold out in advance, tickets will be available for purchase at our Box Office, located at 420 Mason Street. Tickets will also be available for purchase during show hours at FIFTH ARROW just downstairs from the venue’s lobby / next door to the venue.

DO YOU OFFER REFUNDS OR EXCHANGES? 

There are no refunds or exchanges on any August Hall tickets.

I PURCHASED MY TICKET BUT HAVE NOT RECEIVED IT IN MY EMAIL YET – WHEN WILL IT BE DELIVERED?

There is a delivery delay placed on all of our shows to combat scalping and fraudulent purchases. Tickets will be sent out at least 48 hours prior to event.

I DON’T HAVE MY TICKET PRINTED OUT, CAN I USE THE TICKET ON MY PHONE TO ENTER THE VENUE? 

Digital tickets on your smartphone are an easy and green alternative to a paper ticket or printout. If you are using a PDF or a screenshot on your phone please make sure that the Bar Code or QR Code is clear (not blurry) and that the brightness on your phone is turned all the way up to help the scanner read your ticket.

CHECK YOUR E-MAIL DAY OF SHOW FOR DETAILS ON EXPEDITED ENTRY THROUGH FIFTH ARROW! 

Our restaurant, cocktail bar, and gaming parlor Fifth Arrow is located right next door and is open before most shows. Stop by for dinner and drinks* and you’ll be eligible for expedited entry into August Hall. PLUS: Because Fifth Arrow is connected to August Hall’s lobby, you’ll be able to go straight from the restaurant to the dance floor without even having to step outside.

Reservations available. Check current menu.

*Expedited Entry is not available for all shows — please check your e-mail day of show for details.

$20 minimum per person.

I BOUGHT MY TICKET ON A THIRD PARTY SITE LIKE STUBHUB OR FACEBOOK. IS IT A VALID TICKET? 

August Hall is not responsible for any tickets purchased through scalpers or 3rd party sites. Only tickets purchased through AUGUST HALL or TICKETWEB are guaranteed to be valid.

HOW DO I GET IN TOUCH WITH THE BOX OFFICE?

TEL: 415.872.5745 || EMAIL: boxoffice@augusthallsf.com