FAQs

IS AUGUST HALL AN ALL AGES VENUE?

All shows are restricted to Ages 5+ unless stated otherwise. Please check the listing before purchasing your tickets. Everybody must have a ticket to enter the venue.

IF A SHOW IS 18+ OR 21+ WHAT FORM OF ID DO I NEED TO BRING?

Acceptable forms of ID are:

• A valid and current (not expired) driver’s license.
• A valid and current (not expired) state identification card.
• A military identification card.
• United States and Foreign Passports.

Please note: Interim licenses, photos or photocopies of IDs are not valid for the purchase or consumption of alcohol.

IS THERE A SMOKING SECTION? 

Anyone over the age of 21 with a valid/current ID can step outside of the venue to smoke. Re-entry will not be permitted for anyone under 21.

DOES AUGUST HALL OFFER SEATING? 

August Hall is a general admission venue with limited seating. For shows that are listed as partially seated, seats are available on a first come first serve basis.

DOES AUGUST HALL OFFER BOTTLE SERVICE?

Bottle service packages will be listed on the ticketing page when it is available. If packages are not listed, bottle service is not available.

ARE THERE ATMS AVAILABLE? DO YOU ACCEPT CREDIT CARDS?

Yes, ATMs are available throughout the venue. We also accept all major credit cards.

DO YOU HAVE A COAT CHECK?

No, August Hall does not currently offer a coat check. August Hall encourages guests to leave any belongings they may not want to carry for the duration of their visit in their vehicle.

DOES AUGUST HALL HAVE A DRESS CODE? 

We respectfully ask that shirts, pants (or shorts) and shoes are worn at August Hall.

ARE YOU HANDICAP ACCESSIBLE? 

Yes, August Hall is handicap accessible. Please email BOXOFFICE@AUGUSTHALLSF.COM with your full name and the show you are attending for accommodations and more information.

I LOST SOMETHING! DO YOU HAVE LOST & FOUND? 

Please email BOXOFFICE@AUGUSTHALLSF.COM if you lost something during an event or concert. State the event or concert you lost your item at and provide a description of the item.

DOES AUGUST HALL OFFER FOOD AND DRINKS? 

Yes, food and drink are available for purchase at the venue. 

IS IT OK TO BRING A PURSE OR BAG WITH ME? 

Small to medium sized personal bags, purses, and backpacks are permitted into the venue and subject to search upon entry.

IS THERE ANYTHING I CAN’T BRING TO THE CONCERT?

• Illegal substances.
• Weapons of any kind.
• Outside food and beverages. (empty water bottles permitted)
• Professional photography or audio recording equipment.
• Gum
• Sparklers/fireworks
• Hula hoops
• Laser pointers
• Poi lights
• Selfie sticks
• Glass containers
• Large banners or posters
• Balloons
• Paint pens/markers.
• Skateboards, scooters, bikes.
• Recreational motorized vehicles.
• Strollers/baby carriers.
• Pets (service animals are exempt)
• Drones
• Coolers
• Umbrellas
• Stickers
• Wallet chains
• Spiked jewelry (flat studs permitted)

August Hall reserves the right to prohibit any additional items that may not be listed above.

WHERE CAN I PURCHASE TICKETS TO AUGUST HALL? 

Tickets are available online at augusthallsf.com or at our Box Office, located at 420 Mason Street. The box office opens on show nights one hour prior to the listed door time. 

DO YOU OFFER REFUNDS OR EXCHANGES?

All sales are final unless a show is canceled or rescheduled.

I BOUGHT MY TICKET ON A THIRD PARTY SITE LIKE STUBHUB OR FACEBOOK. IS IT A VALID TICKET? 

August Hall cannot guarantee the validity of any tickets purchased through speculative or 3rd party resellers.

HOW DO I GET IN TOUCH WITH THE BOX OFFICE?

TEL: 415.872.5745 || EMAIL: boxoffice@augusthallsf.com